Rapido App Suffers Hour-Long Outage

Indian ride-hailing service Rapido resumed operations on Tuesday evening after an hour-long disruption to its mobile application. The outage, which began around 7 PM Indian Standard Time, prevented users from making ride bookings and impacted service availability.

Rapido attributed the hour-long downtime to a technical issue. The company stated that its internal teams promptly identified and resolved the problem, leading to the full restoration of all services. Rapido extended an apology for any inconvenience caused to its users.

The disruption led many users to seek alternatives, with some reporting significantly higher fares on competitor Uber via social media. The incident highlighted the concentrated nature of India's ride-hailing market, dominated by Rapido and Uber.

Rapido is a major player in India's transportation sector, estimated to handle nearly half of the country's ride-hailing volume, particularly in the bike taxi segment. Recurring technical glitches have become a trend across India's digital platforms, reflecting challenges with growing digital infrastructure.