Sage updates general terms and conditions for services
Software provider Sage has released updated general terms and conditions for its professional services, effective October 2026.
Sage has published a new set of general terms and conditions governing its service delivery, set to take effect on October 15, 2026. The framework outlines the contractual relationship between the company and its clients regarding consulting, software customization, and training services.
The updated documentation establishes a strict hierarchy for contract components, placing the signed quote and the official 'Sage Products & Tariffs Guide' at the core of the service agreement. Sage specifies that its obligations are limited to the scope defined in these documents, provided that the client has accurately communicated their infrastructure requirements prior to engagement.
A key clarification within the new terms concerns software adaptations, which are to be delivered to clients solely in object code format. Sage explicitly excludes any obligation to provide source code. Furthermore, the terms introduce a formal process for accepting completed work, typically verified through a signed service report.
These terms replace previous versions and serve as the standard foundation for service agreements across Sage's operations. The company maintains that the pricing structure is directly tied to the risk distribution and liability limitations outlined in these updated provisions.