Sage Updates Supplemental Terms for Sage 300 Products

Business software provider Sage has issued updated supplemental terms for its Sage 300, 300cloud, and 300 Online products and services, effective July 8, 2024. The revised terms address the use of various integrated third-party services and specific software components.

Under the new terms, customers using Avalara's tax services in conjunction with Sage 300 software must adhere to Avalara's own terms and conditions. Separate, downloadable terms are also now available for Commercebuild, Customer Portal, DocLink, iSolved Direct Deposit Services, Sage Alerts and Workflow (KnowledgeSync/ECI), Sage AP Automation (Quadient), and Sage Inventory Advisor.

The terms for Microsoft SQL Server clarify that licenses are provided as part of a "Unified Solution" with Sage 300 software or services. Users are restricted to using this SQL Server instance solely with the Sage solution and are prohibited from developing new applications or running third-party software components with it. The license terminates upon the cessation of Sage service use. Microsoft provides no warranties for the software, and Sage may share information regarding the customer's use of Microsoft SQL Server with Microsoft.

For Sage Enterprise Intelligence (SEI), Sage has outlined responsibilities for data backup and disaster recovery. Customers using on-premises SEI are responsible for backing up customer data and software data. For cloud-based SEI, customers must maintain copies of all source data input and disaster recovery processes, while Sage is responsible for software data backup according to its hosting providers' standards.

These updated terms aim to provide clarity for users of the Sage 300 ecosystem, ensuring awareness of the conditions governing both Sage's proprietary services and those provided by its partners.