Samsung Galaxy Phones Locked After One UI 9 Update
Some Samsung Galaxy S24, S25, and S26 series phones cannot reach the home screen after installing the One UI 9 update. Users encounter an 'Access Denied' XML error during setup.
Samsung Galaxy Phones Locked After One UI 9 Update
Several users of Samsung's Galaxy S24, S25, and S26 smartphone series are reporting issues after installing the One UI 9 software update. While the update itself installs, devices are failing to boot correctly into the setup process. Users are encountering an "Access Denied" XML error, preventing them from accessing the phone's home screen.
The problem appears to affect a range of Galaxy S series models, as well as some foldable devices. The error specifically manifests during the post-update setup configuration. Users are unable to bypass the error message or proceed with setting up their devices, leaving them effectively unusable.
The cause of the error remains unclear. One theory from an analyst suggests that Samsung may have made server-side changes to prevent firmware leaks. The company has not confirmed this, nor has it provided an official explanation for the issue or a timeline for a fix.
Some users have reported temporary workarounds. One method involves completely disconnecting all network connections before proceeding with setup. Others have found that restarting the device later resolves the issue, potentially indicating a change in server status.