Singapore General Hospital to Automate Outpatient Appointment Bookings

Singapore General Hospital (SGH) is moving to automate the booking of simple outpatient clinic appointments, aiming to streamline the process and enhance patient experience. This initiative follows feedback regarding a delay in responding to an email request for a medical appointment.

The hospital acknowledged a delay in the specific case, citing a high volume of email requests coupled with staff absenteeism. SGH stated that its usual response time for email inquiries is within two working days. In the instance of the feedback, the hospital's call centre was able to assist the patient with their booking promptly.

By automating routine outpatient appointment bookings, SGH expects to handle larger volumes more efficiently. This move is also intended to free up staff resources, allowing them to focus on managing more complex patient needs and requests.

The hospital did not provide a specific timeline for the implementation of the automated booking system but confirmed it is an ongoing effort to improve patient support services.