Square Introduces New AI-Powered Ordering Kiosk
Square has launched the Square Kiosk, a new hardware device that integrates a touchscreen with a conversational AI system for order processing. The kiosk aims to enhance customer interaction and streamline operations.
Square has introduced its new hardware, the Square Kiosk, designed to facilitate customer orders through an AI-powered interface. The device aims to improve efficiency and customer experience at point-of-sale.
The kiosk features a 21.5-inch touchscreen and an "agentic, conversational voice layer" that understands menus and responds in real time. This allows customers to place orders naturally, similar to interacting with staff, by speaking their requests.
Users can ask questions about menu items, request modifications, and suggest substitutions through the AI. The kiosk also includes presence detection to greet customers upon arrival.
The introduction of the Square Kiosk is expected to speed up order taking and potentially reduce staff workload during busy periods. It represents Square's move to incorporate AI into physical retail hardware.