Study: AI Can Help IT Departments Reclaim Capacity
Up to 83% of IT spending and 66% of staff time are dedicated to maintaining existing systems, according to Info-Tech Research Group. The study suggests AI can reduce this burden.
IT departments are tasked with driving innovation, enhancing resilience, and supporting business growth, yet a significant portion of their resources remains allocated to maintaining existing systems and services. A recent report by Info-Tech Research Group indicates that "keep the lights on" (KTLO) activities consume up to 83% of IT budgets and 66% of staff time.
The research, titled "Harness AI to Reduce the Cost and Effort of KTLO in IT," posits that the strategic application of Artificial Intelligence (AI) can substantially decrease the financial and labor costs associated with these essential operational tasks. This reduction, in turn, would free up critical capacity and resources for more forward-looking and transformative initiatives.
Info-Tech Research Group highlights the challenge for CIOs in balancing the demands of ongoing system maintenance with the imperative to innovate. The report suggests that AI technologies can automate routine tasks, improve predictive maintenance capabilities, and streamline troubleshooting processes, thereby minimizing manual intervention and associated time expenditures.
The findings suggest that adopting AI not only offers cost efficiencies but also enables IT teams to shift their focus towards strategic business development and the exploration of new technological opportunities. This strategic reallocation of resources could ultimately enhance a company's competitive position and overall operational effectiveness.