T-Mobile cancels some customer free lines during forced plan migration

T-Mobile has canceled free-line promotions for some of its longtime subscribers as part of a forced migration to new rate plans. The company admitted to the issue, attributing it to technical errors that it is working to resolve.

The mandatory plan changes had already been a source of controversy, with many long-term users facing price increases of $6 per line. The unexpected loss of free lines for some customers could lead to significantly higher costs if the changes are not reversed.

T-Mobile stated that the cancellations were a mistake and that the company is actively working on a fix. However, resolving such issues can be challenging for telecom customers even after a company acknowledges an error. The company has indicated it hopes to rectify the problem for all affected customers with minimal disruption.