Talkdesk Integrates Contact Center Data with Epic Caboodle
Talkdesk announced a new integration with Epic Caboodle, connecting contact center and clinical data to provide healthcare organizations with deeper insights and improve patient outcomes.
Palo Alto, Calif. – Talkdesk, Inc. has announced a new integration with Epic Caboodle, enhancing its capabilities with Epic Systems. This development aims to advance analytics for healthcare experience and outcomes.
The integration allows healthcare organizations to unify contact center interaction data from Talkdesk Healthcare Experience Cloud with clinical and operational data within Epic's Caboodle enterprise data warehouse. This establishes a foundation for advanced analytics, operational optimization, and improved patient outcomes, building on Talkdesk's previous work with Epic integrations.
Organizations can now compare interaction patterns across service lines and patient needs. The integration correlates contact center activity with clinical and operational results, such as appointment no-shows and readmissions. It also enables monitoring of performance against service level targets to improve patient access and helps identify inefficiencies by linking interaction patterns to operational costs.
This connection moves healthcare organizations beyond siloed reporting toward a unified understanding of patient access and engagement. Talkdesk offers Customer Experience Automation (CXA) solutions that utilize AI agents to supplement human expertise for critical tasks.