Technology Credit Union Selects eGain Knowledge Hub to Improve Member and Employee Experience

Technology Credit Union (Tech CU), a Silicon Valley-based financial institution, has selected eGain Corporation's AI Knowledge Hub to modernize its member services and create a unified, AI-ready knowledge foundation. The agreement was announced on August 11, 2026.

Tech CU's decision was influenced by eGain's comprehensive knowledge lifecycle management, its composable architecture, and its orchestration capabilities for AI applications. These features were also recognized when eGain was named a leader in the inaugural Gartner Magic Quadrant for Customer Service Knowledge Management Systems in July 2026.

The credit union aims to consolidate enterprise knowledge into a single source of truth to enhance the speed and quality of member service. This initiative will provide employees with easy access to compliant information across all service channels, including contact centers, digital banking platforms, and branches.

"AI represents an exciting opportunity, but its output is only as trustworthy as the knowledge powering it," said Brenda Jaimes, Head of Value Management Office at Technology Credit Union. "With eGain, we are building a trusted knowledge foundation that helps our employees deliver better service today and creates new opportunities to enhance the member experience in the future."