TELUS Digital Partners with Parloa for AI Customer Service Agents
TELUS Digital and German AI solutions provider Parloa have formed a partnership. The collaboration aims to help businesses create and manage AI agents for enhanced customer service and relationships.
TELUS Digital has announced a partnership with Parloa, an enterprise-grade AI agent solution provider. This collaboration aims to enhance customer service operations by combining Parloa's AI platform with TELUS Digital's expertise in digital customer experience (CX).
TELUS Digital will serve as an implementation partner, introducing Parloa's AI agent platform to businesses. Companies can license the platform directly from Parloa and engage TELUS Digital for services such as deployment, integration, and managed services. The partnership is expected to improve initial customer interactions and deepen client relationships.
Parloa's AI agents are designed to handle customer interactions, from authentication to order inquiries, and can escalate to human agents when necessary. Research by Parloa indicates low resolution rates for traditional chatbots and a significant customer willingness to switch brands due to poor service experiences.
The Parloa platform holds SAP-endorsed app premium certification and operates on Azure, supporting various AI models, including OpenAI's GPT series. The company has six years of experience implementing solutions for sectors including finance, insurance, utilities, and telecommunications.