TELUS Digital Partners with Parloa for Enterprise AI Agent Solutions

TELUS Digital, a global technology service provider focusing on AI-powered digital customer experiences, has announced a partnership with Parloa, a European company specializing in AI agent enablement for enterprises. This collaboration aims to help businesses construct and oversee AI agents designed to strengthen customer relationships.

Parloa offers a platform for creating and managing AI agents, while TELUS Digital brings its expertise in digital customer experience (CX) and future-focused transformations. TELUS Digital will act as an implementation partner, introducing Parloa's solutions to current and prospective enterprise clients and supporting their scaled deployment.

Parloa's AI agents are capable of handling various customer interactions, including authentication, bookings, and payment inquiries. More complex issues or those requiring human empathy are escalated to human agents. Parloa's research suggests that many chatbot conversations do not reach resolution and that customers value swift, effective service.

The partnership expands TELUS Digital's portfolio of AI-driven CX solutions. Enterprises can leverage Parloa's platform to automate repetitive customer inquiries, freeing up human staff for more complex tasks. The collaboration draws on the strengths of both companies in North American and European markets.