TELUS Digital Recognized as CXM Leader for Eighth Consecutive Year
TELUS Digital has been named a leader in Customer Experience Management (CXM) services by Everest Group's Americas PEAK Matrix® Assessment. This marks the eighth consecutive year the company has received this recognition.
TELUS Digital has again been recognized as a leader in Customer Experience Management (CXM) services within the Americas by Everest Group's PEAK Matrix® Assessment. This is the eighth consecutive year the global technology service provider has received this designation.
The assessment highlighted TELUS Digital's proprietary Fuel iX™ suite of AI products, its global delivery footprint, and its outcome-based commercial models as key differentiators. These elements have reportedly been instrumental in driving AI-enabled CX transformation for its clients.
Everest Group's PEAK Matrix® Assessment evaluates service providers based on a range of criteria, including service offerings, client feedback, and market impact. TELUS Digital's sustained position as a leader indicates its consistent ability to deliver CX solutions in the North American market.
The company's focus on leveraging artificial intelligence to enhance customer journeys and business outcomes has been a central theme in its reported success. The recognition suggests a continued emphasis on AI-driven strategies within the CX sector.