Teneo.ai Adds Healthcare Focus to Teneo 8 with New AI Agents

Teneo.ai, a company focused on agentic AI for enterprise contact centers, announced an expansion of its Teneo 8 platform to include AI agents tailored for the healthcare industry. This new offering is designed to help healthcare providers, insurers, and networks automate sensitive patient interactions securely and at scale, ensuring compliance with GDPR and HIPAA.

The healthcare-specific Teneo 8 agents are built on Teneo's Hybrid AI architecture. They enable hospitals and payers to deploy AI for tasks such as appointment scheduling, patient triage, claims processing, and post-discharge follow-ups. The company emphasizes that the solution provides enterprise-grade governance, prevents data leakage, and offers real-time visibility into regulatory compliance.

Key features include automated detection and masking of Personally Identifiable Information (PII) and Protected Health Information (PHI) in voice or text interactions. Teneo Secrets Management offers a built-in credential and token vault with role-based access control. All AI agent decisions and events are logged and traceable, and organizations can define data residency and retention policies to meet local regulations.

Per Ottosson, CEO of Teneo.ai, stated that the healthcare AI agents are built with patient trust as a priority. The platform combines Large Language Models (LLMs) with deterministic reasoning to ensure predictable and compliant behavior. The Teneo 8 AI Agents for Healthcare are available immediately to enterprise customers worldwide.