Tyler Technologies Earns Platinum Partner Status with The Monitoring Association

The Monitoring Association (TMA) has awarded Tyler Technologies Platinum Partner status for its Automated Secure Alarm Protocol (ASAP) Service. This recognition acknowledges Tyler's contributions to ASAP development, collaboration on sales and growth initiatives, and thought leadership supporting the adoption of automated alarm delivery in emergency communications centers (ECCs).

Tyler Technologies' partnership with TMA advances ASAP integration with computer-aided dispatch (CAD) systems and supports efforts to educate public safety leaders on the benefits of automated alarm processing. These initiatives aim to make ASAP a standard component of ECC operations, reducing manual alarm entry and allowing telecommunicators to focus on other critical responsibilities.

"Helping emergency communications teams make the most of their technology and staff is central to our work," said Jessica Long, Head of Public Safety Partnerships at Tyler Technologies. "Our partnership with TMA brings together technology development, customer engagement and industry education to make automated alarm delivery more accessible. We are proud to earn Platinum Partner status and to support ASAP's continued growth across the public safety community."

Tyler Technologies now offers an application programming interface (API) that enables a direct connection between its CAD systems and the ASAP Service. This approach reduces implementation time by at least 50 percent. The ASAP Service digitally delivers notifications from alarm monitoring companies directly into an ECC's CAD system, bypassing 911 telecommunicators to save time and reduce errors, leading to faster emergency response.