Unigarant Selects eGain for Knowledge Management Modernization
Dutch insurer Unigarant has chosen eGain's AI Knowledge Hub to modernize its knowledge management and build the foundation for its enterprise AI strategy.
Dutch insurance company Unigarant has selected eGain Corporation's AI Knowledge Hub to modernize its knowledge management and establish a foundation for its enterprise AI strategy. The announcement was made on August 11, 2026.
Unigarant, a subsidiary of ANWB, offers insurance for mobility, leisure, and home. The company serves customers across phone, email, WhatsApp, live chat, and self-service channels. Faced with an increasingly complex customer service environment and a broader AI roadmap, Unigarant required a modern platform to improve access to trusted information and ensure consistent service across all channels.
The modernization initiative aims to enhance employee productivity by providing fast, contextual answers at the point of need. Furthermore, Unigarant seeks to enable enterprise-wide AI search capabilities and AI-driven service experiences. The new platform will also support employees with intelligent guidance and workflow-based knowledge delivery. An additional goal is to extend trusted content to intermediaries and customers.
Unigarant selected eGain for its operational value, AI-native architecture, and scalability potential. The solution combines enterprise search, guided knowledge, and AI reasoning to deliver real-time, contextual answers. eGain CEO Ashu Roy emphasized that reliable AI begins with a governed knowledge foundation, which Unigarant aims to build. Unigarant COO Marcel Spronk stated that eGain aligns perfectly with the company's vision for a digital service model.