Varma urges companies to deepen organizational understanding

Pension company Varma highlights that company success requires a deep understanding of its service mission and customers. Development Manager for Leadership Kai Tolvanen states that an organization's significance arises from how it serves its customers and meets their needs.

According to Varma, companies must first clarify whom they serve and how they produce valuable and useful services for customers. Additionally, external change factors, such as technological advancements and digitalization, and their impact on business operations and the nature of work, should be identified.

Tolvanen stresses the importance of formulating the right questions to create an internal situational picture of the organization. Companies should analyze their capacity for renewal, how personnel create value, internal workflows within the work community, and operational obstacles and bottlenecks. Understanding the employee experience and its connection to the customer experience is also crucial.

Varma encourages companies to invest in data collection and its utilization. Collected data should be economically significant and guide operations through clear metrics. Forming a comprehensive picture of work ability management requires multidisciplinary collaboration and the integration of various data sources with business goals.

Work ability management is seen as an integral part of business results. It involves identifying and anticipating work ability risks and building processes to improve productivity. Varma emphasizes that conscious and led work ability management creates competitive advantages for companies.