Voxira AI Medical Receptionist Integrated into Medesync EMR
Voxira and Medesync by TELUS Health have partnered to integrate an AI-powered medical receptionist directly into the Medesync Electronic Medical Record (EMR) system. The new solution automates patient call management and appointment booking.
New York, USA – Voxira has announced a partnership with Medesync, part of TELUS Health, to integrate its artificial intelligence (AI) voice agent directly into the Medesync EMR system. This integration aims to streamline patient appointment management for healthcare providers.
The collaboration allows Voxira's AI to handle patient calls from initial contact through to appointment scheduling within the EMR. When a patient calls a clinic, the AI identifies them, performs triage according to the clinic's protocols, and suggests an appropriate appointment with a healthcare professional. This appointment is then automatically added to the Medesync system.
Key capabilities enabled by the EMR integration include automated appointment scheduling based on priority and physician availability, real-time modification or cancellation of appointments, and automatic updates to patient files or contact information. The AI can also handle general patient inquiries regarding appointments.
Voxira provides tailored support for the integration process, with a customer success team assisting clinics in configuring specific workflows. These can include custom triage rules, multi-specialty support, and complex prioritization protocols. The AI is trained on extensive medical terminology to accurately manage diverse patient requests.