WHI Solutions rolls out Nexus AI platform for parts ordering
eBay subsidiary WHI Solutions has launched the Nexus AI suite, designed to automate telephone-based parts ordering for distributors.
WHI Solutions has debuted Nexus, an AI-powered platform integrated into the company’s Nexpart ecosystem. The tool automates telephone ordering by allowing customers to place orders around the clock in multiple languages, effectively eliminating wait times for callers.
The platform relies on the company’s proprietary parts catalog data to ensure order accuracy. Several major parts distributors have already integrated the technology into their existing operations to manage call volume.
WHI Solutions will provide live demonstrations of the system at the AAPEX 2026 trade show. The release reflects a broader trend in the automotive aftermarket to leverage automation to mitigate staffing challenges and improve order throughput.