Xiaomi Air Conditioner Head Responds to Competitors' Remarks

Shan Lianyú, general manager of Xiaomi Group's major home appliance department, has publicly responded to indirect criticisms from competitors concerning the company's air conditioning products. Shan advocated for a cleaner competitive environment within the industry, emphasizing that end-users ultimately decide product success.

According to Shan, the industry's continued innovation requires a clear atmosphere, free from "verbal disputes and chaos." He stated that Xiaomi's focus is on improving its products and services, which ultimately benefits consumers. He asserted that users hold the power to determine which products and companies thrive.

Xiaomi's leadership respects industry pioneers and leading companies, acknowledging their contributions to industry development. Specifically mentioned was competitor Geli's early adoption of a ten-year warranty on select models. Xiaomi has implemented this policy across all its air conditioning units, viewing it as a demonstration of confidence in product quality.

He also addressed recent comments from competitors suggesting that established companies hesitate to offer ten-year warranties due to potential financial risks from quality issues. Shan questioned whether this stance stems from a lack of confidence in product quality or a reluctance to stand behind it. Xiaomi's perspective is that a ten-year warranty meets users' genuine needs and is fundamental to a company's long-term survival and growth.